Boot the computer and go to Rebuilding RAID 1 in the next tab (Using the Intel Matrix Manager in the operating system). Once the computer boots, shut it down normally and reconnect the Hard Drive. Yes, go to Rebuilding RAID 1 in the next tab (Using the Intel Matrix Manager in the operating system).ĭisconnect the degraded Hard Drive and turn the computer on with it removed. I would check that the Power and data cable are fully seated does that resolve the issue? That means we would look to troubleshoot the hard drive on Port 2. The example in the picture above shows the only Hard Drive seen is on Port 0. However, no redundancy is in place and any further data loss cannot be recovered until the array is rebuilt. NOTE: In a RAID 1 configuration, the computer can continue to operate on the remaining drive. How to Configure RAID on a Dell Computer. If that does not resolve the issue, then you must contact your Technical Support for further help. No, then I am afraid you are going to have to recreate the RAID array from the beginning. If not you are looking at recreating the RAID array from the beginning as above. Yes, try booting and see if this has resolved your problem. I would recommend checking that the power and data cables are securely fitted to the drive inside the machine. Either the Hard Drive is not being detected to have the diagnostics run, or it is the controller and software on the drive that is faulty. If the Diagnostics are passing, it means one of two outcomes. Press CTRL + I to enter the Configuration Utility. ICHx Copyright(C) 2003-05 Intel Corporation. Intel(R) Matrix Storage Manager option ROM v5. Knowing which port is faulty lets you know which drive inside the system is having the issue. That means you would troubleshoot the hard drive on Port 2. The example shows that the only hard drive that is seen is on Port 0. The message gives the status of the volume and identifies any hard drive that the computer can see. If a RAID 0 Stripe volume fails, you get the error message shown below. What type of RAID issue are you experiencing?Ī RAID Failed error message after POST? Go to section 3.Ī RAID Degraded error message after POST? Go to section 4.Īre you looking to Delete a RAID Volume? Go to section 5.Īre you looking to reset the Hard Drives to Non-RAID? Go to section 6. I would advise contacting your Technical Support for further help with this. If the motherboard or CMOS battery is failing, they take your RAID volume with them. The type of RAID running on these computers does not have a dedicated RAID card to keep the RAID volume up when there are computer issues. Yes, you must troubleshoot the motherboard, the CMOS battery and your Power socket. NOTE: Be aware resetting the BIOS to defaults can have the same effect.Īre you having power issues and losing the date and time? ![]() ![]() Go to this guide for help with troubleshooting this issue: If the diagnostics do not run, then the computer is failing at a point before the RAID is in effect. Hard Drive fails with an error during Dell Diagnostics. They ran and failed with an error code, go to this guide: Resolve No Power, No POST, No Boot or No Video issues with your Dell Computer. Is the computer failing to POST? Go to this guide: How to Troubleshoot a Hard Drive Not Detected error on a Dell Computer. Understanding and Troubleshooting your Hard Drive.Īre you getting an error before the RAID screen loads?Īre you getting a blank screen with a flashing cursor? Go to this guide:Ĭomputer Does Not Boot to Microsoft Windows Vista.Ĭomputer Does Not Boot to Microsoft Windows 7.Ĭomputer Will Not Boot to Microsoft Windows 8 or Windows 8.1.Ĭomputer Will Not Boot to Microsoft Windows 11 or Windows 10.Īn on-screen Start-up error? Go to this guide: Do you have RAID configured on your Hard Drives?
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